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Shipping & Returns

Shipping & Returns

RETURNS POLICY

At RIDE THE WAVE we want you to be completely satisfied with your purchase. In the event this is not the case we will gladly accept the return of Unused Merchandise, less the applicable shipping and handling charges, for a period of 60 days from the date of purchase. Customers are responsible for all return shipping charges. Apparel returns, including swimwear, wetsuits, and life jackets, will not be accepted if the products have been used or worn, and must be in the original packaging with all tags attached. Items which qualify for refunds will be refunded the amount of the purchase price less the original shipping and handling charges that were incurred by RIDE THE WAVE. In the event this order has qualified for free shipping, all applicable shipping charges wil be deducted form the original purchase price. All sales are final on Special Ordered Items. NO RETURNED ITEMS WILL BE ACCEPTED FREIGHT COLLECT OR COD! Please use the following steps to return your unused items:

* Please call 1-866-490-7433 to receive your Return Authorization number (RA#). Returned items without a Return Authorization number will be refused.

* Include a copy of your Invoice or Statement.

* Please note the reason for your return.

* RETURN TO:

RIDE THE WAVE RETURNS

RA#

2060 N 200 W

ANGOLA, IN 46703

* Customers will be notified via email or phone when returned items have been inspected and credits have been issued.

You may also contact us by email at info@ridewatersports.com or customerservice@ridewatersports.com or by filling out the form at the bottom of this page.

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SHIPPING

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All Products shipped from RIDE THE WAVE are shipped either Fed Ex Ground or Fed Ex Home Delivery.  We can ship to any physical address in the Continental United States and offer Free Shipping on all orders over $99.95. We CAN NOT ship to P.O. Boxes.  Our system will not recognize these addresses.  We can arrange for Express Shipping of your packages if you need them sooner by calling 1-866-490-7433, Express shipping is NOT included in any of the Free Shipping offers and can be a substantial upgrade in price depending upon the size and weight of your order.  We have Express Shipped Wakeboard Packages in the past and the charges for an Express Shipment can be as much as $150.00 or more.  Again we do offer FREE SHIPPING on all orders over $99.00 using Fed Ex Ground or Fed Ex Home Delivery.  Please keep in mind if you need to return a package that the shipping charges for the return can be as much as $30.00 or more on large packages or heavy packages.  We DO NOT upcharge shipping charges.  When you are given any quote on shipping that is the charge that is quoted to us from FED EX.

Delivery times to your area will vary depending on your proximity to Angola, IN.  Typical shipping times range from 1-5 business days from our location to anywhere in the Continental United States.  (Please check the map below)  Please keep in mind that these 1-5 days are based upon business days and are not guaranteed merely an estimate.  Fed Ex Ground delivers to business Monday - Friday.  Fed Ex Home Delivery delivers to residences Tuesday - Saturday.  If you need a guaranteed arrival time you will need to contact us about shipping your package Express Delivery, this is the only shipping method which has a guaranteed delivery date. All orders placed by 3:00 P.M. Eastern Standard Time SHOULD be shipped that very same day.  Occassionally due to high volumes or other extenuating factors your order may take 24 hours to ship.  Should we be out of stock on any item you will be contacted immediately to let you know of this situation. We strive to give all of our customers our very best, fast, prompt, and courteous service.

PLEASE REMEMBER FED EX GROUND DELIVERS MONDAY - FRIDAY.  FED EX HOME DELIVERY DELIVERS TUESDAY - SATURDAY.  THESE WOULD BE CONSIDERED THEIR RESPECTIVE "BUSINESS DAYS" FED EX GROUND DOES NOT DELIVER TO RESIDENTIAL ADDRESSES.  RIDE THE WAVE SHIPS ALL PACKAGES FED EX HOME DELIVERY UNLESS YOU INDICATE THAT YOU WISH YOUR PACKAGE DELIVERED TO A BUSINESS ADDRESS.  

 

 


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